Refund Policy

1 Eligibility Requirements

Refund requests must be submitted within 14 days of your initial payment or service activation date. We believe this timeframe gives you adequate opportunity to evaluate our business automation platform and determine if it meets your specific requirements.

• Service must be in active status (not suspended or terminated)
• Original payment method must still be valid and accessible
• Account must be in good standing with no policy violations
• Refund request must include specific reason for dissatisfaction

2 Processing Timeline

Once we receive your refund request, our team follows a structured review process to ensure fair evaluation while processing your request as quickly as possible.

3 Refund Scenarios

Different situations may affect your refund amount and processing method. We've outlined the most common scenarios below to help you understand what to expect.

• Full Refund: Available within 7 days of purchase with minimal service usage (less than 10% of content accessed)
• Partial Refund: Calculated based on unused portion of service after accounting for setup costs and utilized features
• Service Credit: Alternative to cash refund that can be applied to future zenquaralios services or upgrades
• No Refund: Services used beyond 14-day window or accounts with policy violations are not eligible

4 Payment Method Details

Refunds are processed back to your original payment method whenever possible. However, some payment types require alternative refund methods due to banking restrictions or security policies.

• Credit Cards: Standard 5-7 business days processing time through your card issuer
• Bank Transfers: Direct deposit to original account within 3-5 business days
• Digital Wallets: Immediate processing, but wallet provider may take 1-3 days to credit your account
• Expired Cards: Check or bank transfer to registered account address if card cannot accept refund

In cases where original payment method is no longer available, we'll work with you to establish an alternative refund method that complies with Malaysian banking regulations and international transfer requirements.

5 Special Circumstances

We recognize that unique situations sometimes require flexibility beyond our standard policy. These circumstances receive individual review and may qualify for exceptional handling.

• Medical emergencies that prevent service utilization
• Technical incompatibilities discovered after purchase despite meeting stated system requirements
• Business closure or major operational changes that eliminate need for automation services
• Service quality issues that significantly impact business operations